Last Updated: October 11, 2026
1. Handling Time
Orders are processed and prepared for shipment within 1–2 business days, Monday through Friday, excluding holidays. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.
2. Transit Time
Orders typically arrive within 3–5 business days after shipment for deliveries within the United States. Delivery times may vary due to carrier delays, weather, holidays, and other circumstances.
3. Total Delivery Time
The estimated total delivery time is 4–7 business days, combining handling and transit time. Delivery estimates are not guaranteed.
4. Daily Cut-Off Time
Pivior's daily order cut-off time is 5:00 PM AKT. Orders placed after the cut-off time begin processing on the next business day, subject to the handling schedule and applicable holidays.
5. Time Zone
All order cut-off times and business hours stated in this policy follow Alaska Time (AKT).
6. Shipping Rates
Free shipping is currently available for deliveries within the United States. Any applicable shipping charges will be displayed at checkout before the order is completed.
7. Shipping Methods
Orders may be shipped through carriers such as USPS, UPS, FedEx, DHL, or other logistics providers. The carrier is selected based on the order and delivery destination. Carrier details will be included in the shipping confirmation where available.
8. Domestic Shipping
Pivior currently ships throughout the United States to eligible addresses nationwide.
9. International Shipping
International shipping is currently unavailable. Pivior accepts shipping destinations within the United States only.
10. Order Modifications
To change your product selection, quantity, billing information, or shipping details, contact Pivior at support@pivior.com as soon as possible. Changes cannot be guaranteed once order processing has begun. Please review your order details carefully before completing checkout.
11. Changing the Shipping Address
Customers are responsible for checking their shipping address before completing checkout. Address changes may only be possible before an order ships. Pivior cannot guarantee changes after processing begins and is not responsible for delivery issues resulting from an incorrect address provided by the customer.
12. Order Tracking
After an order ships, customers will receive a shipping confirmation containing tracking information, including the tracking number, carrier details, and tracking link where available. Tracking information may take up to 48 hours to become active.
13. Incorrect Shipping Information
Customers must provide complete and accurate shipping information. Incorrect or incomplete details may result in delivery delays, additional shipping charges, or returned packages. Contact Pivior promptly if you discover an error in your shipping information.
14. Order Cancellation
Orders may only be cancelled before shipment. Once an order has shipped, customers may need to request a return under the Return & Refund Policy. Approved cancellations will be refunded to the original payment method, subject to the payment provider's processing time.
15. Damaged Packages
If your package or product arrives damaged, photograph the package and affected product, retain the original packaging, and contact support@pivior.com within 48 hours of delivery. Include your order number, a description of the damage, and clear photographs so Pivior can review the issue and provide next steps.
16. Delivery Delays
Delays may occur due to severe weather, carrier disruptions, holidays, natural disasters, or high seasonal order volumes. Delivery estimates are approximate and are not guaranteed. Pivior will review reported delivery issues and provide assistance where possible.
17. Lost or Missing Packages
If tracking shows your package as delivered but you cannot locate it, verify your shipping address and check with household members, neighbors, or building management where applicable. You may also contact the carrier or Pivior at support@pivior.com for assistance. Please provide your order number and tracking information when requesting help.
Contact Information
Business Name: Pivior
Business Email: support@pivior.com
Business Address: 2000 W Dimond Blvd, Anchorage, Alaska 99515, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM AKT
Order Cut-Off Time: 5:00 PM AKT