Last Updated: October 11, 2026
Thank you for visiting Pivior. We appreciate your interest in our watches and are here to help with questions about our products and your shopping experience. Whether you need assistance with products, orders, shipping, payments, returns and refunds, or general enquiries, you can contact our customer support team during our stated business hours.
Get in Touch
For assistance, please contact us by email. Our team can help with general enquiries, order assistance, returns and refunds, shipping questions, and product-related enquiries.
Business Email: support@pivior.com
Business Address: 2000 W Dimond Blvd, Anchorage, Alaska 99515, United States
Our business address is provided for business correspondence. Please contact us by email for customer support.
Customer Service Hours
Our customer support team is available during the following business hours:
Monday – Friday: 9:00 AM – 5:00 PM AKT
Business hours are observed in Alaska Time (AKT), excluding any applicable closures or holidays.
Daily Order Cut-Off Time: 5:00 PM AKT
Orders placed after the daily cut-off time will be processed on the next applicable business day, where appropriate.
Before Contacting Us
To help us understand your enquiry and assist you efficiently, please include the relevant information when contacting our support team.
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Order Number: Include your order number for order-related enquiries.
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Full Name: Provide the name associated with your order, where applicable.
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Product Name: Identify the watch or product you are asking about.
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Brief Description of the Enquiry: Explain your question or concern clearly.
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Photographs of the Product: Where relevant, include clear photographs when reporting a damaged, defective, or incorrect item.
Providing these details can help us review your enquiry more effectively.
Types of Enquiries We Can Help With
You can contact Pivior for assistance with:
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Product Information: Questions about watch features, materials, designs, and available options.
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Order Enquiries: Questions about order details, confirmation, or order status.
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Shipping and Delivery: Questions about shipping arrangements, tracking information, or delivery concerns.
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Payment Enquiries: Questions about payment methods, payment processing, or payment-related issues.
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Returns and Refunds: Assistance with return requests, refund eligibility, and the return process.
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Product Availability: Questions about the availability of watches and product options.
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General Website Enquiries: Questions or concerns about browsing our website or placing an order.
For returns, refunds, shipping, and payment-related matters, please review the relevant store policies for additional information.
Response Time
We aim to respond to customer enquiries during our regular business hours. Response times may vary depending on enquiry volume, the complexity of your request, and the information required to assist you. Providing complete and relevant details in your initial email can help us understand your enquiry more efficiently.